Terms & Conditions

1. DEFINITIONS

In these Terms and Conditions: “Housework” describes HOMEKLEEN UK Home Cleaning “Housework Regular Customer” means a Housework customer who has booked a minimum of four cleans “Housework One-Off Customer” means a Housework customer who has booked between one and three cleans “Booking” means the use of one of our services on one particular occasion.

2. APPLICATIONS

All Bookings for HOMEKLEEN UK services are made on these Terms and Conditions only to the exclusion of any other terms and conditions, whether written or oral. No alteration to the Terms and Conditions is valid unless contained in a letter signed on behalf of the company by an authorised signatory.

3. PRICING & PAYMENT TERMS

3a. Price Changes/VAT All prices are subject to change and inclusive of VAT. Existing customers will be given 30 days notice of any price changes.

3b. Payment method A credit or debit card will be taken on commencement of contract to secure bookings but will not be charged until the work has been completed. Customers have the option for other methods of payment on completion of work if agreed by HOMEKLEEN UK.

3c. Minimum charges Housework Regular Clean – £55.00 Housework One-Off Clean – £160.00 (TERMS APPLY)

3d. Payment timing Payment must be made to HOMEKLEEN UK on completion of the service

4. CANCELLATION /NON DELIVERY OF SERVICES

4a. Customer Cancellation/Non Attendance Housework Regular Clean Cancellation. Housework Regular Cleaning prices are set lower than One Off Cleaning prices on the basis that at least four cleans will be provided. If the service is cancelled before four cleans have taken place, those cleans which have taken place will be charged at the full Housework One Off Cleaning rate. After 4 cleans have taken place, cancellations of further cleans will be charged at 100% where less than 24 hours notice is given, and 50% where between 24 and 48 hours notice is given. Housework One-Off Clean Cancellation. For cancellations within 24hours, 100% fee will be charged. For cancellations between 24 hours and 48 hours notice, 50% will be charged. If HOMEKLEEN UK is unable to gain access to the property, as a result of customer failure to make reasonable arrangements for access, HOMEKLEEN UK will charge the full cancellation fee.

4b. HOMEKLEEN Cancellation/Non Attendance HOMEKLEEN UK will not be liable for any delay to or cancellation of the services caused by circumstances beyond our control (including but not limited to fire, flood, strike, exceptional traffic circumstances, lack of adequate power or breakage or failure of machinery or apparatus). In such circumstances HOMEKLEEN UK will use its best endeavors to arrange an alternative time suitable to both parties for the performance of its services. Where HOMEKLEEN UK fails to carry out an agreed service due to circumstances within our control, our liability shall be limited to providing the agreed service at no additional charge at a mutually convenient alternative time and in no event shall HOMEKLEEN UK be liable for any other losses including loss of profit or consequential loss.

4c. Consumer Protection (Distance Selling) Regulations 2000

Where a booking constitutes a distance contract pursuant to the Consumer Protection (Distance Selling) Regulations 2000, you will have the right to cancel the contract within 7 days of the formation of the contract, but you will not have the right to cancel the contract where the performance of the Housework has commenced.

5. WORKING CONDITIONS

5a. Health & Safety In order to protect our employees, they are instructed not to enter an environment they consider to be unsafe, dangerous to health, or inoperable for any reason, but are instructed to withdraw from the premises and to report the problem. In this event the customer will be charged 100% of the cost of the Booking. If the Housework is rescheduled (after the environment has been rendered safe), the customer will be charged a fee equivalent to 50% of the cost of the original Booking.

5b. Equal Opportunities HOMEKLEEN UK Ltd is an Equal Opportunities Employer. We recruit our employees on the basis of their ability to do the job and aim to ensure that all employees are treated equally regardless of ethnic origin, religion, sex, age, marital status, nationality, sexual orientation or disability.

6. USE OF CUSTOMERS’ EQUIPMENT

6a. HomeKleen UK cleaning staff are not permitted to use cleaning products or solutions supplied by the customer – see clause 9c. Agreement to do so will be reached by both parties prior to any work commencing.

6b. Our staff are strictly instructed not to use any of your personal equipment while in your home. You agree to permit staff members to use the telephone ONLY to call the Customer Service team on a local number if necessary.

7. LIABILITY

7a. Key holding HOMEKLEEN UK undertakes to provide absolute security for your keys at all times. In the unlikely event of any keys being lost by HOMEKLEEN UK, we will make appropriate arrangements as soon as reasonably possible. HOMEKLEEN UK shall not be liable for any loss or damage as a result of a delay caused by you.

7b. Liability for death or personal injury Nothing in this contract shall limit or exclude HOMEKLEEN UK liability for death or personal injury caused by negligence.

8. COMPLAINTS

8a. In the event of you being dissatisfied with the service you have received from HOMEKLEEN UK, you should contact the HOMEKLEEN UK Customer Service team within 72 hours for the guarantee to be valid. HOMEKLEEN UK will endeavor to ensure that all your concerns and complaints are resolved quickly and amicably with our Customer Service team.

8b. Rectifications are limited to a maximum of 2 hours for the re-clean. Re – cleans at a time suitable for the client are also limited to 1 (one) attendance. The client may not request further re-cleans.

9. COMPENSATION

9a. Housework Damage to/ Loss of Property. In the event of damage or loss as a result of negligence, the liability of HOMEKLEEN UK shall be limited (at HOMEKLEEN UK discretion) to repair or the replacement cost of the item, taking into account its age and condition. HOMEKLEEN UK shall not in any event be liable for any loss of profit or consequential loss.

9b. Claiming Compensation Any claim for compensation must be notified to the Customer Service team as soon as possible and in any event within 3 days of the damage occurring. HOMEKLEEN UK does not offer refunds for work performed, any compensation will be at the discretion of management.

9c. HomeKleen UK, through prior arrangement with the customer can use the products or equipment as requested and supplied by the customer, however HOMEKLEEN UK will not accept any liability as a result of any damage caused through the use of the products or equipment supplied by the customer. The products used and supplied by HOMEKLEEN UK are industry standard and fit for the purpose. HOMEKLEEN UK’s insurance policy will not indemnify for liability arising from or in respect of loss or damage to a customer’s property through the use of the customers own cleaning equipment, chemicals or solutions.

10. USE OF CUSTOMER INFORMATION

The information you give will be held and used by HOMEKLEEN UK to perform the business for which we are registered. This may include sending you details of HOMEKLEEN UK offers and services that may be of interest to you.

11. PRIVATE USE OF STAFF

If any HOMEKLEEN UK customers are found using HOMEKLEEN UK employees for private cleaning a recruitment fee WILL apply.
A one off introductory fee of £1000 + VAT WILL apply
Thereafter a monthly fee of £100.00 + VAT will be in effect for the entire duration of the private employment.
HOMEKLEEN UK will not be responsible for any accidents/theft/damages and you will not be covered by any of HOMEKLEEN UK insurances.

QUICK QUOTE

HomeKleenUK

309 Kingston Road
Ashford
Surrey
TW15 3SJ

0203 058 1515
  sales@homekleenuk.com